Call to the helpline

I recently called my credit card issuing bank with whom I am very happy regarding the service, customer care and anything and everything. I called up just to enquire something.

Now, when someone calls up the credit card helpline, it takes time to reach the phone banking officer. I reached there without much effort and told my card number. Here, it use to take some time to retrieve the details. Previously, I use to hear “Please be online sir, I am retrieving your details.” But this time, it was something else. She asked me, “Sir, are you watching the IPL match on TV?”. I was little surprised, I responded and we engaged in conversation for some 30 seconds.

In the meanwhile, details were retrieved and my query was solved with utmost satisfaction.

In the end, I realized that these companies know that customer is king and go any length to keep them happy. I was pleasantly surprised by the innovations that they come to keep the customer engaged and connected while on a call also :)

Good work HSBC !!! Keep it up :)