The motivation behind this post is recent recall by Toyota and Honda. And this comes an exact year after Toyota became No. 1 in the world in terms of sales.
This highlights the classic "Means v/s Ends" debate. Has Toyota cut corners in race to concentrate on sales and sales only? And this recall is NOT an one off event for a company which is known for Quality, an organisation which gave the concept of Q.U.A.L.I.T.Y. to the world. For the uninitiated, read here.
Such issues creep up when giving out various awards like best salesman in an organisation, World's No. 1 company in revenue etc. Are the methodologies adopted being equally scrutinized here? I am not pointing fingers against anyone in particular but since in these recent times, these awards have become so important that achieving numerical position sometimes overrides everything else these days.
Even 3 idiots had this dialogue when Boman Irani says that he has brought his college to the position of No.1. And Aamir replies, "What exactly is No.1?"
I feel the question still remains unanswered....
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