Just WOW service from ICICI

Last week, I gave an ICICI cheque to another bank for payment of a loan. Initially, this cheque was given as a PDC,but later I took it back from the bank and deposited it again last week. This time though, I just had to add the A/C number on the payee column.

Next day, I received a call from ICICI inquiring about this cheque. I told them its a genuine cheque given by me only. The executive asked me if the same needs to be cleared or not and I replied in the affirmative. He told me that he has called as the cheque had two different inks used on the payee column and hence, it was a confirmation call!

I am super impressed by the alertness of this person :) How I wish that all ICICI executives were so proactive and alert.

THUMBS UP!

Cleartrip knows how to delight customers

Few days back, Cleartrip sent me a mail asking to fill a survey for them on booking international tickets. Since, I have used the site for domestic airline tickets booking and did consult the same for the US Trip too. So, I could contribute to it. Also, I was supposed to receive a Rs. 500 cash voucher after completing the survey.

I completed the survey and was promised that voucher will be sent within few days. I did receive the cash voucher on e-mail but they gave a Rs. 1,000 voucher but valid only on international tickets. I appreciated the extra offering but replied asking for domestic ticket voucher as I dont travel international!

Within a day, I received a reply which really delighted me. I was offered an extra 500 rupee cash voucher over and above the first 1000 voucher!

Now, thats customer delight I must say :)